Shipping Info

We aim to dispatch your order between 3-5 working days after your order has been placed. If your order has been personalised or a new design created, it may be slightly longer.

All items are sent signed or tracked for your guarantee it has been sent and delivered.

Damage in Transit

If an item in damaged in transit this must be recorded as ‘damaged’ on receipt of they are a signed-for delivery or reported to your local post office if it’s a royal mail delivery.

When you have signed for the parcel as being ‘ok’ the courier then takes no responsibility of the damaged that may have been caused, we recommend opening the parcel to check the contents before signing for the shipment. We understand that this sometimes isn’t convenient for the driver but as a customer you are well within your rights to ask them to wait whilst you check the item. Sometimes they can agree to record it as damaged rather than spend time waiting for you to unwrap it, if you were not able to do this, it may affect our ability to be able to offer a refund for any damage in transit.

You should retain original packaging so we can see what happened to the item, if we ask you to return the item the original packaging must be included.

Returns

When you receive your item, and it is damaged or faulty please let me know right away so we can resolve this matter. Unfortunately, we can’t replace, return, or refund personal items but can offer a discount on a replacement. Returns will be accepted up to 14 days after you receive the item. If you wish to return, please contact us, I will accept returns of my own designs but cannot return personalised items. When I have received it back it must be in the same condition that it was sent out in. We cannot refund any items that has been returned damaged or not in a good state. Returns postage lies solely with you.